We Are Hiring Technical Support Engineer ( Laravel )
We are currently looking for a talented PHP Laravel Support Engineer to join our team and provide top-notch technical support for our PHP Laravel-based product.
- Total Vacancy: 01
- Experience: 1 Year Experience in relevant Field/Industry
- Monthly Honorarium: Up to 30,000BDT
- Working Days: 5.5 Days
- Working Hour: 10.00 AM to 7.00PM (2.00PM - 3.00PM Lunch)
- Application Deadline: 15th May 2023
Responsibilities
- Provide technical support for our PHP Laravel-based product via email, phone, or chat
- Diagnose, troubleshoot, and resolve customer issues in a timely and efficient manner
- Collaborate with the development team to identify and fix product bugs
- Monitor and track support requests, ensuring prompt resolution and clear communication with customers
- Document common issues and solutions in our knowledge base for future reference
- Stay updated on the latest product updates, features, and best practices
- Contribute to the continuous improvement of our support processes and procedures
Qualification
- Experience in a technical support role, preferably with a focus on PHP and Laravel
- Solid understanding of the Laravel framework and PHP programming language
- Familiarity with frontend technologies like HTML, CSS, and JavaScript
- Knowledge of databases (MySQL, PostgreSQL, etc.) and version control systems (Git)
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication abilities
- Customer-focused attitude with a commitment to providing exceptional support experiences
Facilities
- Performance bonus
- Lunch Facilities: Partially Subsidised
- Salary Review: Yearly
- Festival Bonus: 2 (Yearly)
- Tour allowance
- Unlimited Tea and Coffee & Snacks
- Friendly working environment