technical support engineer

We Are Hiring Technical Support Engineer ( Laravel )

Full TimeOfficeBanashree, Rampura, Dhaka

We are currently looking for a talented PHP Laravel Support Engineer to join our team and provide top-notch technical support for our PHP Laravel-based product.

  • Total Vacancy: 01
  • Experience: 1 Year Experience in relevant Field/Industry
  • Monthly Honorarium: Up to 30,000BDT
  • Working Days: 5.5 Days
  • Working Hour: 10.00 AM to 7.00PM (2.00PM - 3.00PM Lunch)
  • Application Deadline: 15th May 2023


  • Provide technical support for our PHP Laravel-based product via email, phone, or chat
  • Diagnose, troubleshoot, and resolve customer issues in a timely and efficient manner
  • Collaborate with the development team to identify and fix product bugs
  • Monitor and track support requests, ensuring prompt resolution and clear communication with customers
  • Document common issues and solutions in our knowledge base for future reference
  • Stay updated on the latest product updates, features, and best practices
  • Contribute to the continuous improvement of our support processes and procedures


  • Experience in a technical support role, preferably with a focus on PHP and Laravel
  • Solid understanding of the Laravel framework and PHP programming language
  • Familiarity with frontend technologies like HTML, CSS, and JavaScript
  • Knowledge of databases (MySQL, PostgreSQL, etc.) and version control systems (Git)
  • Strong problem-solving and troubleshooting skills
  • Excellent written and verbal communication abilities
  • Customer-focused attitude with a commitment to providing exceptional support experiences


  • Performance bonus
  • Lunch Facilities: Partially Subsidised
  • Salary Review: Yearly
  • Festival Bonus: 2 (Yearly)
  • Tour allowance
  • Unlimited Tea and Coffee & Snacks
  • Friendly working environment


Technical Support Engineer ( Laravel )

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