RETURN AND EXCHANGE POLICY
Last updated: September 23, 2021
Thank you for shopping at https://xgenious.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to xgenious Located at Dhaka, Bangladesh, BD.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://xgenious.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
contact us via mail we will investigate your issue then will approve the refund.
In order to be eligible for a refund, you have to return the goods within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
- Product must have the receipt or proof of purchase
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: [email protected]
Contact Form URL: https://xgenious.com/contact/
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.