Priority Support Plans
Choose the perfect support level for your business. Fast, reliable, and professional assistance to keep your digital platform running smoothly.
What's Included in Priority Support
Our comprehensive support packages ensure your website stays efficient, error-free, and optimized for peak performance.
Lightning-Fast Bug Fixes
Prompt resolution of any technical bugs or errors related to your website's core functionality.
- Critical error resolution
- Performance optimization
- Database issue fixes
- Security vulnerability patches
Minor Adjustments
Small, non-structural changes to keep your website fresh and up-to-date with your business needs.
- Content edits & updates
- Color scheme adjustments
- Text formatting changes
- Basic layout modifications
Priority Queue Access
Your requests jump to the front of our support queue for the fastest possible resolution times.
- 24-hour response guarantee
- Dedicated support channel
- WhatsApp & ticket support
- Business day availability
Choose Your Support Level
Two comprehensive packages designed to meet different business needs and budgets.
Basic Priority
Perfect for small businesses and startups
- Bug fixes & error resolution
- Minor content adjustments
- 24-hour response time
- Email & ticket support
- Business hours availability
- Covers two website
Great for routine maintenance needs
Premium Priority
Best for growing businesses & agencies
- Everything in Basic Priority
- 12-hour response guarantee
- WhatsApp direct support
- Minor feature modifications
- Mobile App Update Release
- Performance optimization
- Security monitoring
- Extended business hours
Comprehensive support & optimization
Compare Support Plans
See exactly what's included in each support package to make the best choice for your business.
Why Priority Support vs Free Envato Support?
When your business can't wait days for a response
Envato Support
- 2-5 days response time
- Public comment & Ticket support only
- Basic questions & bug reports only
- Often redirects to "contact author"
- No ongoing relationship
Priority Support
- 24-48 hour guaranteed response
- Private WhatsApp & ticket support
- Bug fixes & customizations
- Direct developer access
- Ongoing business relationship
Bottom Line: When your website is down, every hour costs money. Priority Support treats your business like it matters.
Frequently Asked Questions
Everything you need to know about our Priority Support services.
Premium Priority offers faster 12-hour response times, WhatsApp support, minor feature modifications, performance optimization, and security monitoring. Basic Priority covers essential bug fixes and content adjustments with 24-hour response times.
Yes! You can upgrade to Premium Priority at any time by paying the difference ($100). Your upgrade will be activated immediately, giving you access to all Premium features.
No, each support package covers multiple websites. For multiple websites, you'll need to ensure you have a valid license.
Major feature development, complete theme redesigns, third-party integrations, and advanced customizations are not included. These requests will be evaluated and quoted separately based on complexity.
Priority Support packages are monthly purchases that provide ongoing support for your websites. There's a monthly expiration date - once purchased, you have access to the support level you've chosen.
Ready to Get Priority Support?
Join thousands of satisfied customers who trust Xgenious for reliable, fast support that keeps their business running smoothly.